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FAQ & Shipping Information

Learn more about our shipping process at The Bullpen Store:

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Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@thebullpenstore.com

Please Note: Once the package is delivered and proof of delivery has been issued, we are NOT responsible for lost, held, or damaged packages. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issue must be handled with the carrier.

How Fast Will My Product Ship? 

We continuously aim  to satisfy our customers with prompt service. We ship orders Monday thru Friday, and they are usually sent out within 1-2 business days. So, if your order was placed on a Monday, it will be sent out either that Monday, Tuesday, or Wednesday. If your order was placed on a Friday, it will either be sent out that Friday, or the following Monday/Tuesday.If there is an instance where your item cannot be shipped within two days, you will be notified via e-mail. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@thebullpenstore.com.

Which Carrier Will Ship My Product?

Most product are shipped UPS, smaller products under 1lb will ship via USPS. Some portable mounds are sent through freight shipping.

Is My Order Insured Against Damages?

Each product sent out is fully insured against liability of damage to the customer. If a product is received with any damage, please contact us to explain the issue. A replacement will be sent out at no cost to you. While we take great care to package and ship our products, we cannot control how each shipping provider will handle any given package. Most products arrive in excellent condition due to our superior packaging, if there's any issue with any product you receive please contact us at info@thebullpenstore.com.

When Will I Receive Tracking Information?

We will send tracking to the customer's e-mail as soon as it becomes available to us. Please make sure a valid e-mail address is provided at checkout so we can update you as accurately as possible. In some situations including Freight Shipment, it may take 1-2 extra days for tracking to become available.

Domestic Shipping to Alaska and Hawaii

Please contact us for shipping quotes to Alaska and Hawaii as different rates apply to these locations.