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Return Policy

Learn more about our Return Policy at The Bullpen Store:

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If you are unsatisfied with your order, you may return it for a full refund. Email us at info@thebullpenstore.com to notify us that you will be making a return. Returns are processed through the manufacturer and must be initiated within 14 days of delivery to customer. As soon as the return is processed by the manufacturer, a refund will be issued to the credit card used at time of payment.

Return Shipping

The customer is solely responsible for return shipping costs. We can offer discounted shipping labels in some instances, but it is ultimately up to the customer to pay for any cost during the return process including shipping label and packaging.

Condition of the Returned Product

All products returned must be in new re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging. Be gentle when opening your items to ensure that if you make a return, the original packaging can be used.

In Case of Damaged Products

If you believe that an item has arrived damaged or with a defect, contact us at info@thebullpenstore.com and we will happily remedy the situation by either sending a new product or parts.

Cancellation

If you wish to cancel your order and it is still before shipment, you may do so by e-mailing us at info@thebullpenstore.com, make sure to include your name and order number. If the product has been shipped, it may not be cancelled. cancellation fee will be subtracted from your refund.